Special Educational Needs and Disability

Compliments & Complaints

Our school is part of the wider community and the individuals who work in it will and should be open to comments, compliments, criticism and questions.

Compliments are always appreciated and can be made either directly to staff, by contacting our SENCO, formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. 

Any complaints will be dealt with as quickly and efficiently as possible. These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the gravity and complexity of the complaint and the urgency with which it needs to be settled.

 

An independent source of support and advice is the Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS):

SENDIASS Team

Lee House

Lee Terrace

Easington

County Durham

SR8  3AB

Tel: 0191 5873541 or 03000 267007

 

Further information can be found in our School Complaints Policy (for details from school office in person or by calling 01207 239 661).

 

Additional useful information can be found on the Durham SEND Information Advice and Support Service website.

SEND LINKS

Shield Row Primary School

Head Teacher

Ms. Jill Cooke

Deputy Headteacher
Mrs. C
Henderson

Special Educational Needs Coordinator

Ms. Caroline Shield

Chair of Governors

Mr. Wayne Thompson 

Office Manager

Ms. H Bainbridge

Links

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Contact

Tel.

01207 239 661

Address.

Shield Row Primary School

King Edward VIII Terrace

Stanley

Durham

DH9 0HQ

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