Compliments and Complaints

 

The education of all pupils that attend Shield Row Primary is very important to us and as the school is part of the community, the action of the individuals who work in it will and should be open to comments, compliments, question and, sometimes, criticism.

Compliments are always greatly received and can be passed on either directly to staff and the SENCO, formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. 

Any complaints will be dealt with as quickly and efficiently as possible.  These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the gravity and complexity of the complaint and the urgency with which it needs to be settled.

 

An independent source of support and advice is the SENDIASS team

Lee House

Lee Terrace

Easington

County Durham

SR8  3AB

Tel: 0191 5873541 or 03000 267007

 

Further information can be found in our School Complaints policy (further details from school office).

If you have any questions about our SEND information report please contact the school and we will try our best to help you.

We have provided this link to the SENDIASS which has useful information for parents and carers